Terms of Service
These Terms of Service ("Terms") govern your use of raqs.in and any purchase you make from us. Please read them before placing an order.
By browsing this website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
Who We Are
Raqs is a sole proprietorship registered in India.
GSTIN: 29AKDPT6823F1ZV
Email: hello@raqs.in
WhatsApp: +91 6366772207
Eligibility
You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order. If you are under 18, you may use the site only with the involvement of a parent or guardian.
Our Products
Our products are woven and finished by hand, please note:
- Slight irregularities in weave, texture, motif placement, and length are inherent to handloom fabric. These are characteristic of the craft, not manufacturing defects.
- Colours may appear different on your screen depending on your device, lighting, and display settings. We photograph our sarees as accurately as we can, but minor variation between the image and the actual product is normal.
- Natural and hand-dyed fabrics may bleed slightly on the first wash. We recommend a separate first wash and following the care instructions supplied with your saree.
- Each design is produced in limited quantity. Once a design sells out, we cannot guarantee a restock.
These characteristics are not defects, and are not grounds for a refund. If a saree isn't what you expected, our exchange terms still apply — see Returns, Exchanges and Refunds below.
Pricing
All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise at checkout. Shipping charges, where applicable, are shown separately before you pay.
We may change prices, run offers, or withdraw offers at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.
In the rare event of an obvious pricing or listing error, we reserve the right to cancel the affected order and refund you in full. We will contact you before doing so.
Orders and Order Acceptance
Placing an order is an offer to buy. Your order is accepted only when we confirm dispatch — an order confirmation email or payment receipt is an acknowledgement of your order, not acceptance of it.
We may decline or cancel an order if the item is out of stock, if we cannot deliver to your address, if there has been a pricing error, or if we reasonably suspect fraudulent or abusive activity. If we cancel an order you have already paid for, we will refund the full amount.
Please make sure your delivery address and phone number are correct at checkout. We are not able to change the delivery address once a parcel has been dispatched.
Payment
Payments are processed by our payment gateway partner. We do not see or store your card, UPI, or bank details. Your order will be processed only after we receive successful payment confirmation.
If a payment fails but an amount is debited from your account, it is normally reversed by your bank or the gateway within the standard settlement period. Write to us at hello@raqs.in and we will help you follow it up.
Shipping and Delivery
We ship across India through our logistics partner.
- Orders are usually dispatched within 2-3 business days of payment confirmation, excluding Sundays and public holidays.
- Delivery typically takes 5-7 business days from dispatch, excluding public holidays, depending on your location. Remote pin codes may take longer.
- You will receive tracking details by email or WhatsApp once your parcel is dispatched.
- Delivery timelines are estimates. We are not liable for delays caused by the courier, weather, strikes, or other circumstances outside our control.
Undelivered and returned parcels: if a parcel is returned to us because the address was incorrect or incomplete, because you were unreachable after repeated delivery attempts, or because delivery was refused, we will refund the order value less the actual shipping cost incurred, both ways. If you would prefer the parcel to be re-shipped instead, we can arrange that at your cost.
Cancellations
You can cancel an order for a full refund at any time before it is dispatched. Email hello@raqs.in or WhatsApp us as soon as possible with your order number. Once a parcel has been dispatched, it can no longer be cancelled.
Returns, Exchanges and Refunds
We want you to be happy with your saree. Please raise any return or exchange request within 7 days of delivery by emailing us at hello@raqs.in or messaging us on WhatsApp at +91 6366772207 with your order number and photographs of the product.
If the product is damaged, defective, or not what you ordered: we will replace it or issue a full refund, including shipping. We will arrange and pay for the return pickup. Please contact us within 48 hours of delivery in these cases, with photographs, so we can raise it with our courier in time.
If you have changed your mind, or the colour or drape isn't what you expected: we offer an exchange only — we are unable to issue a cash refund in these cases.
You may exchange for any other product on our website, subject to availability. If the new product costs more, you pay the difference before we dispatch it. If it costs less, we refund the difference to your original payment method.
Shipping costs for an exchange are borne by you — both the return of the original saree to us, and the dispatch of the replacement to you. We will confirm these charges with you before proceeding.
Exchange requests must be raised within 7 days of delivery. To be eligible for a return or exchange, the saree must be unused, unwashed, unaltered, free of stains, odour, and damage, and returned with its original tags and packaging intact.
We do not accept returns or exchanges on:
- Items bought at a discount during a clearance or final-sale promotion, where this is stated on the product page
- Items that have been washed, worn, altered, or damaged after delivery
- Products returned to us without a prior return request being raised and approved
We do not issue refunds on the basis of variations inherent to handloom fabric, as described under "Our Products" above — an exchange remains available under the change-of-mind terms above.
Approved refunds are issued to your original payment method within 7-10 working days of us receiving and inspecting the returned product. For order cancellations and exchange price differences, refunds are issued within 7-10 working days of us confirming the cancellation or exchange.
Products purchased in person at a pop-up stall are not covered by this policy and are sold on a final-sale basis, except where the product is defective.
Product Care
Hand wash with a mild detergent. Do not bleach. We are not responsible for damage, shrinkage, or colour loss caused by washing or handling that does not follow these instructions.
Your Account
If you create an account, you are responsible for keeping your login details secure and for all activity that takes place under your account. Please tell us promptly if you believe your account has been accessed without your permission. We may suspend or close an account that we reasonably believe is being used fraudulently or in breach of these Terms.
Intellectual Property
All content on this website — including the Raqs name and logo, product photographs, design names, illustrations, and written copy — belongs to us or is used with permission, and is protected under Indian intellectual property law.
You may not copy, reproduce, republish, or use our images or content for commercial purposes, including on marketplaces, resale listings, or social media accounts presenting our products as your own, without our written permission. Sharing our posts and photographs on social media with credit to Raqs is welcome.
Acceptable Use
You agree not to use this website to place fraudulent or speculative orders, to interfere with the site's functioning or security, to scrape or harvest data from it, or to do anything unlawful. We may restrict access to the site or refuse service where we reasonably believe this is happening.
Third-Party Links and Services
Our website may link to, or rely on, third-party services such as our payment gateway, logistics partner, and social media platforms. We are not responsible for the content, policies, or practices of third-party websites and services. Your use of those services is governed by their own terms.
Limitation of Liability
To the extent permitted by law, our total liability in relation to any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including loss of opportunity or occasion arising from a delayed delivery.
Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, or any other law that cannot be excluded by agreement.
Events Outside Our Control
We are not liable for failure or delay in performing our obligations where this is caused by events outside our reasonable control, including courier disruption, natural events, strikes, civil unrest, government restrictions, or failures of internet or payment infrastructure.
Privacy
Our handling of your personal data is described in our Privacy Policy, which forms part of these Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:
Name: Praveen
Email: hello@raqs.in
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
Changes to These Terms
We may update these Terms as our business grows or as the law changes. The version published on this page at the time you place an order is the version that applies to that order.
Contact Us
Questions about these Terms, an order, or a return? Reach us at
Email: hello@raqs.in
WhatsApp: +91 6366772207